KANA continually strives to provide high quality, accessible care for all of our patients and families. Patient feedback in the form of comments, concerns, complaints, and compliments help us to identify opportunities for improvements to better the patient experience.
It is also an avenue for positive feedback for our Providers and staff for any exceptional services you have received. We want to hear about your patient experiences and to hear your stories about care and treatment. We will listen to what you have to say and we’ll respond. For example: because of your feedback, the Wellness Center added yoga classes to its schedule and full-length mirrors in the workout area to improve weightlifting form.
Your feedback helps to improve communication between patients and staff, improves our planning process and service improvement practices, and helps us shape the services you use.
We know that understanding the Tribal Health Care system can be challenging for many people. Our Health Services team wants to simplify that by answering questions from Beneficiaries regarding everything from alternate resources to how emergency room visits are paid for while traveling. This summer, we introduced ASK KANA as an effort to explain complex topics that may be found confusing. As we continue to identify these topics, we are developing brochures and online materials as resources to help clarify important information and processes related to the services you receive at KANA.
To make it easier for you to share your input, we have developed a new survey for everyone who visits our facilities. Patient Experience Surveys can be found in the kiosks located near the entryways of our Alutiiq Enwia Health Center (KANA Main) on Rezanof Drive East, Mill Bay Health Center and KANA/Koniag Near Island facilities. You can also take the survey online at www.kodiakhealthcare.org/survey, or call us directly at 907.486.9800.
If there are topics regarding KANA’s services, procedures, or facilities that you feel other Beneficiaries would like us to address, you can “ASK KANA” by emailing firstname.lastname@example.org.